How we did this month—2021

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

March

Calls answered within 180 seconds?

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 sec
March 1 to 5, 2021 397 342
March 8 to 12, 2021 425 350
March 15 to 19, 2021 403 321
March 22 to 26, 2021 462 393
March 29 to April 2, 2021 350 304

Average call wait time March 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Table 2: Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 1 to 5, 2021 73
March 8 to 12, 2021 71
March 15 to 19, 2021 116
March 22 to 26, 2021 61
March 29 to April 2, 2021 59

February

Calls answered within 180 seconds?

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 sec
February 1 to 5, 2021 607 453
February 8 to 12, 2021 606 446
February 15 to 19, 2021 451 350
February 22 to 26, 2021 433 373

Average call wait time February 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Table 2: Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 1 to 5, 2021 95
February 8 to 12, 2021 111
February 15 to 19, 2021 84
February 22 to 26, 2021 56

January

Calls answered within 180 seconds?

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 sec
January 4 to 8, 2021 359 286
January 11 to 15, 2021 372 308
January 18 to 22, 2021 423 367
January 25 to 29, 2021 460 384

Average call wait time January 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Table 2: Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 4 to 8, 2021 92
January 11 to 15, 2021 64
January 18 to 22, 2021 57
January 25 to 29, 2021 65

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