How we did this month—2020

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

February

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 sec
February 3 to 7, 2020 406 351
February 10 to 14, 2020 495 403
February 17 to 21, 2020 669 529
February 24 to 28, 2020 543 446

Average call wait time February 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 3 to 7, 2020 53
February 10 to 14, 2020 65
February 17 to 21, 2020 81
February 24 to 28, 2020 67

January

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 sec
January 6 to 10, 2020 424 367
January 13 to 17, 2020 475 411
January 20 to 24, 2020 480 416
January 27 to 31, 2020 447 375

Average call wait time January 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 6 to 10, 2020 49
January 13 to 17, 2020 50
January 20 to 24, 2020 63
January 27 to 31, 2020 61

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