Service standard results

Below you will find our latest Service standard results.

November 2019
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30/45 days) 43 100% 96%
Initial payments to survivors (30 days) 16 100% 96%
Pension benefit division payments (120 or 45 days) 4 100% 90%
Transfer value payments (45 days) 8 100% 96%
Pension Transfer Out Payments (90 days) n/a n/a 90%
Return of contribution payments (30 days) 2 100% 96%
Pension benefit division estimates (5 days) 30 100% 90%
Pension Transfer Out Estimates (90 or 30 days) 2 100% 90%
Pension estimates—in writing (5 days) 178 100% 90%
Pension estimates—over the phone (Immediately) 121 100% 96%
Pension benefit options statements (5 days) 131 100% 90%
Pension Transfer in Estimates (60 days) 4 100% 90%
Service buyback estimates—in writing (5 days) 29 100% 90%
Service buyback estimates—over the phone (Immediately) 23 100% 96%
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