Service standard results

Below you will find our latest Service standard results.

January 2024
Service (Goal) Number
completed
Percentage
met
Target
Initial payment to retired members (30/45 days) 87 100% 96%
Initial payments to survivors (30 days) 33 100% 96%
Pension benefit division payments (120 or 45 days) 6 100% 90%
Transfer value payments (45 days) 6 100% 96%
Pension Transfer Out Payments (90 days) N/A N/A 90%
Return of contribution payments (30 days) 6 100% 96%
Pension benefit division estimates (5 days) 14 100% 90%
Pension Transfer Out Estimates (90 or 30 days) 2 100% 90%
Pension estimates—in writing (5 days) 207 100% 90%
Pension estimates—over the phone (Immediately) 232 99% 96%
Pension benefit options statements (5 days) 155 100% 90%
Pension Transfer in Estimates (60 days) N/A N/A 90%
Service buyback estimates—in writing (5 days) 63 100% 90%
Service buyback estimates—over the phone (Immediately) 49 100% 96%
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