Service standard results

Below you will find our latest Service standard results.

November 2021
Service (Goal) Number
completed
Percentage
met
Target
Initial payment to retired members (30/45 days) 64 98% 96%
Initial payments to survivors (30 days) 19 100% 96%
Pension benefit division payments (120 or 45 days) 8 100% 90%
Transfer value payments (45 days) 13 100% 96%
Pension Transfer Out Payments (90 days) 1 100% 90%
Return of contribution payments (30 days) 6 100% 96%
Pension benefit division estimates (5 days) 12 100% 90%
Pension Transfer Out Estimates (90 or 30 days) 11 100% 90%
Pension estimates—in writing (5 days) 164 99% 90%
Pension estimates—over the phone (Immediately) 197 100% 96%
Pension benefit options statements (5 days) 94 100% 90%
Pension Transfer in Estimates (60 days) 2 100% 90%
Service buyback estimates—in writing (5 days) 24 100% 90%
Service buyback estimates—over the phone (Immediately) 19 100% 96%
Date modified: