Service standard results
Below you will find our latest Service standard results.
| Service (Goal) | Number
completed |
Percentage
met |
Target |
|---|---|---|---|
| Initial payment to retired members (30/45 days) | 97 | 99% | 96% |
| Initial payments to survivors (30 days) | 13 | 100% | 96% |
| Pension benefit division payments (120 or 45 days) | 7 | 100% | 90% |
| Transfer value payments (45 days) | 3 | 100% | 96% |
| Pension Transfer Out Payments (90 days) | 2 | 100% | 90% |
| Return of contribution payments (30 days) | 2 | 100% | 96% |
| Pension benefit division estimates (5 days) | 13 | 100% | 90% |
| Pension Transfer Out Estimates (90 or 30 days) | 0 | n/a | 90% |
| Pension estimates—in writing (5 days) | 224 | 99% | 90% |
| Pension estimates—over the phone (Immediately) | 195 | 99% | 96% |
| Pension benefit options statements (5 days) | 98 | 99% | 90% |
| Pension Transfer in Estimates (60 days) | 7 | 100% | 90% |
| Service buyback estimates—in writing (5 days) | 43 | 100% | 90% |
| Service buyback estimates—over the phone (Immediately) | 31 | 100% | 96% |