Service standard results

Below you will find our latest Service standard results.

October 2022
Service (Goal) Number
completed
Percentage
met
Target
Initial payment to retired members (30/45 days) 74 99% 96%
Initial payments to survivors (30 days) 20 100% 96%
Pension benefit division payments (120 or 45 days) 1 100% 90%
Transfer value payments (45 days) 7 100% 96%
Pension Transfer Out Payments (90 days) 12 100% 90%
Return of contribution payments (30 days) 1 100% 96%
Pension benefit division estimates (5 days) 18 100% 90%
Pension Transfer Out Estimates (90 or 30 days) 2 100% 90%
Pension estimates—in writing (5 days) 168 99% 90%
Pension estimates—over the phone (Immediately) 132 99% 96%
Pension benefit options statements (5 days) 89 99% 90%
Pension Transfer in Estimates (60 days) 2 100% 90%
Service buyback estimates—in writing (5 days) 17 100% 90%
Service buyback estimates—over the phone (Immediately) 16 100% 96%
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