How we did this month—2018

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total Calls Number of Calls Answered within 180 sec
Dec. 3 to 7, 2018 373 315
Dec. 10 to 14, 2018 345 296
Dec. 17 to 21, 2018 378 307
Dec. 24 to 28, 2018 130 114
Dec. 31, 2018 to Jan. 4, 2019 309 255

Average call wait time

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average Wait Time (seconds)
Dec. 3 to 7, 2018 55
Dec. 10 to 14, 2018 57
Dec. 17 to 21, 2018 71
Dec. 24 to 28, 2018 58
Dec. 31, 2018 to Jan. 4, 2019 74

November

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 5 to 9, 2018 403 342
November 12 to 16, 2018 405 327
November 19 to 23, 2018 491 421
November 26 to 30, 2018 341 282

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in November.

November 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 5 to 9, 2018 56
November 12 to 19, 2018 77
November 19 to 23, 2018 50
November 26 to 30, 2018 67

October

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 1 to 5, 2018 313 278
October 8 to 12, 2018 301 251
October 15 to 19, 2018 380 317
October 22 to 26, 2018 337 286
October 29 to November 2, 2018 381 327

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in October.

October 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 1 to 5, 2018 45
October 8 to 12, 2018 70
October 15 to 19, 2018 65
October 22 to 26, 2018 60
October 29 to November 2, 2018 52

September

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 3 to 7, 2018 258 214
September 10 to 14, 2018 364 311
September 17 to 21, 2018 389 327
September 24 to 28, 2018 347 292

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in September.

September 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 3 to 7, 2018 61
September 10 to 14, 2018 55
September 17 to 21, 2018 77
September 24 to 28, 2018 62

August

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 6 to 10, 2018 240 206
August 13 to 17, 2018 345 285
August 20 to 24, 2018 309 273
August 27 to 31, 2018 330 289

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in August.

August 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 6 to 10, 2018 57
August 13 to 17, 2018 64
August 20 to 24, 2018 58
August 27 to 31, 2018 52

July

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 2 to 6, 2018 250 216
July 9 to 13, 2018 307 264
July 16 to 21, 2018 291 255
July 23 to 27, 2018 338 297
July 30 to August 3, 2018 338 279

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in July.

July 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 2 to 6, 2018 59
July 9 to 13, 2018 56
July 16 to 21, 2018 49
July 23 to 27, 2018 49
July 30 to August 3, 2018 72

June

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 4 to 8, 2018 360 308
June 11 to 15, 2018 367 314
June 18 to 22, 2018 352 296
June 25 to 29, 2018 313 278

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in June.

June 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 4 to 8, 2018 57
June 11 to 15, 2018 55
June 18 to 22, 2018 57
June 25 to 29, 2018 47

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 7 to 11, 2018 371 304
May 14 to 18, 2018 386 337
May 21 to 25, 2018 266 224
May 28 to June 1, 2018 338 297

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 7 to 11, 2018 65
May 14 to 18, 2018 55
May 21 to 25, 2018 57
May 28 to June 1, 2018 50

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 2 to 6, 2018 n/a n/a
April 9 to 13, 2018 459 400
April 16 to 20, 2018 442 384
April 23 to 27, 2018 464 399
April 30 to May 4, 2018 366 310

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 2 to 6, 2018 n/a
April 9 to 13, 2018 56
April 16 to 20, 2018 49
April 23 to 27, 2018 61
April 30 to May 4, 2018 62

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 5 to 9, 2018 496 405
March 12 to 16, 2018 557 460
March 19 to 23, 2018 433 363
March 26 to 30, 2018 n/a n/a

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 5 to 9, 2018 73
March 12 to 16, 2018 70
March 19 to 23, 2018 76
March 26 to 30, 2018 n/a

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2018 440 357
February 12 to 16, 2018 415 352
February 19 to 23, 2018 494 423
February 26 to March 2, 2018 886 731

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2018 76
February 12 to 16, 2018 57
February 19 to 23, 2018 64
February 26 to March 2, 2018 72

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2018 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to January 5, 2018 312 261
January 8 to 12, 2018 484 414
January 15 to 19, 2018 483 407
January 22 to 26, 2018 558 454
January 29 to February 2, 2018 493 401

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2018 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to January 5, 2018 68
January 8 to 12, 2018 64
January 15 to 19, 2018 68
January 22 to 26, 2018 79
January 29 to February 2, 2018 74
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