How we did this month—2023

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
January 30 to February 3, 2023 440 386
February 6 to 10, 2023 405 328
February 13 to 17, 2023 691 560
February 20 to 24, 2023 563 475
February 27 to March 3, 2023 419 203

Average call wait time February 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
January 30 to February 3, 2023 58
February 6 to 10, 2023 69
February 13 to 17, 2023 80
February 20 to 24, 2023 62
February 27 to March 3, 2023 64

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 2 to 6, 2023 341 274
January 9 to 13, 2023 441 354
January 16 to 20, 2023 407 345
January 23 to 27, 2023 529 446

Average call wait time January 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 2 to 6, 2023 74
January 9 to 13, 2023 93
January 16 to 20, 2023 76
January 23 to 27, 2023 66

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