How we did this month—2022

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total Calls Number of Calls Answered within 180 seconds
October 3 to 7, 2022 391 285
October 10 to 14, 2022 283 221
October 17 to 21, 2022 293 210
October 24 to 28, 2022 343 256

Average call wait time October 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Average wait time for each week of the month of October
Date Average Wait Time (seconds)
October 3 to 7, 2022 117
October 10 to 14, 2022 81
October 17 to 21, 2022 140
October 24 to 28, 2022 104

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 seconds
September 5 to 9, 2022 288 225
September 12 to 16, 2022 327 281
September 19 to 23, 2022 273 219
September 26 to 30, 2022 235 195

Average call wait time September 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 5 to 9, 2022 79
September 12 to 16, 2022 65
September 19 to 23, 2022 87
September 26 to 30, 2022 77

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 seconds
August 1 to 5, 2022 216 189
August 8 to 12, 2022 294 248
August 15 to 19, 2022 268 225
August 22 to 26, 2022 279 226
August 29 to September 2, 2022 320 268

Average call wait time August 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date Average Wait Time (seconds)
August 1 to 5, 2022 51
August 8 to 12, 2022 63
August 15 to 19, 2022 65
August 22 to 26, 2022 70
August 29 to September 2, 2022 74

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total Calls Number of Calls Answered within 180 seconds
July 4 to 8, 2022 194 164
July 11 to 15, 2022 254 220
July 18 to 22, 2022 295 241
July 25 to 29, 2022 268 226

Average call wait time July 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Average wait time for each week of the month of July
Date Average Wait Time (seconds)
July 4 to 8, 2022 63
July 11 to 15, 2022 54
July 18 to 22, 2022 93
July 25 to 29, 2022 60

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 seconds
June 6 to 10, 2022 329 282
June 13 to 17, 2022 319 267
June 20 to 24, 2022 322 262
June 27 to July 1, 2022 260 219

Average call wait time June 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of June
Date Average Wait Time (seconds)
June 6 to 10, 2022 56
June 13 to 17, 2022 72
June 20 to 24, 2022 78
June 27 to July 1, 2022 64

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 seconds
May 2 to 6, 2022 347 300
May 9 to 13, 2022 315 260
May 16 to 20, 2022 289 242
May 23 to 27, 2022 254 230
May 30 to June 3, 2022 316 260

Average call wait time May 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 2 to 6, 2022 52
May 9 to 13, 2022 73
May 16 to 20, 2022 61
May 23 to 27, 2022 37
May 30 to June 3, 2022 82

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 seconds
April 4 to 8, 2022 422 384
April 11 to 15, 2022 256 203
April 18 to 22, 2022 369 301
April 25 to 29, 2022 365 331

Average call wait time April 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 4 to 8, 2022 73
April 11 to 15, 2022 73
April 18 to 22, 2022 64
April 25 to 29, 2022 45

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 seconds
March 7 to 11, 2022 438 348
March 14 to 18, 2022 413 327
March 21 to 25, 2022 414 352
March 28 to April 1, 2022 400 323

Average call wait time March 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 7 to 11, 2022 83
March 14 to 18, 2022 84
March 21 to 25, 2022 61
March 28 to April 1, 2022 79

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
February 7 to 11, 2022 708 531
February 14 to 18, 2022 511 449
February 21 to 25, 2022 537 463
February 28 to March 4, 2022 482 369

Average call wait time February 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 7 to 11, 2022 112
February 14 to 18, 2022 52
February 21 to 25, 2022 59
February 28 to March 4, 2022 96

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 3 to 7, 2022 325 278
January 10 to 14, 2022 389 310
January 17 to 21, 2022 431 379
January 24 to 28, 2022 529 400
January 31 to February 4, 2022 513 414

Average call wait time January 2022

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 3 to 7, 2022 59
January 10 to 14, 2022 79
January 17 to 21, 2022 51
January 24 to 28, 2022 99
January 31 to February 4, 2022 75

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