How we did this month for Royal Canadian Mounted Police—2025

View the most recent monthly client call statistics from the Government of Canada Pension Centre for the Royal Canadian mounted police.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds for Royal Canadian Mounted Police client calls. However, please note that circumstances beyond their control may result in longer wait times occasionally.

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 seconds
May 5 to 9, 2025 354 317
May 12 to 16, 2025 313 295
May 19 to 23, 2025 312 242
May 26 to 30, 2025 306 263

Average call wait time May 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 5 to 9, 2025 54
May 12 to 16, 2025 36
May 19 to 23, 2025 85
May 26 to 30, 2025 60

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 seconds
April 7  to 11, 2025 384 338
April 14 to 18, 2025 280 237
April 21 to 27, 2025 371 293
April 28 to May 2, 2025 406 363

Average call wait time April 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 7  to 11, 2025 56
April 14 to 18, 2025 56
April 21 to 27, 2025 100
April 28 to May 2, 2025 54

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 seconds
March 3  to 7, 2025 418 371
March 10 to 14, 2025 424 373
March 17 to 21, 2025 442 367
March 24 to 28, 2025 436 354
March 31 to April 4, 2025 370 338

Average call wait time March 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 3  to 7, 2025 53
March 10 to 14, 2025 56
March 17 to 21, 2025 75
March 24 to 28, 2025 88
March 31 to April 4, 2025 55

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
February 3  to 7, 2025 444 379
February 10 to 14, 2025 511 436
February 17 to 21, 2025 451 360
February 24 to 28, 2025 428 372

Average call wait time February 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 3  to 7, 2025 60
February 10 to 14, 2025 54
February 17 to 21, 2025 95
February 24 to 28, 2025 61

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 6  to 10, 2025 402 348
January 13 to 17, 2025 439 393
January 20 to 24, 2025 418 333
January 27 to 31, 2025 505 426

Average call wait time January 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 6 to 10, 2025 59
January 13 to 17 , 2025 40
January 20 to 24, 2025 89
January 27 to 31, 2025 68

Previous years

Report a problem or mistake on this page
Date modified: