How we did this month for Royal Canadian Mounted Police

View the most recent monthly client call statistics from the Government of Canada Pension Centre for the Royal Canadian mounted police.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds for Royal Canadian Mounted Police client calls. However, please note that circumstances beyond their control may result in longer wait times occasionally.

2025

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date	Total Calls	Number of Calls Answered within 180 seconds
October 6 to 10, 2025	323	296
October 13 to 17, 2025	267	253
October 20 to 24, 2025	339	317
October 27 to 31, 2025	470	414

Average call wait time October 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Average wait time for each week of the month of October
Date	Average Wait Time (seconds)
October 6 to 10, 2025	41
October 13 to 17, 2025	30
October 20 to 24, 2025	37
October 27 to 31, 2025	49

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date	Total Calls	Number of Calls Answered within 180 seconds
September 1 to 5, 2025	232	224
September 8 to 12, 2025	307	275
September 15 to 19, 2025	263	248
September 22 to 26, 2025	338	289
September 29 to October 3, 2025	323	268

Average call wait time September 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date	Average Wait Time (seconds)
September 1 to 5, 2025	28
September 8 to 12, 2025	47
September 15 to 19, 2025	35
September 22 to 26, 2025	75
September 29 to October 3, 2025	87

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date	Total Calls	Number of Calls Answered within 180 seconds
August 4 to 8, 2025	256	222
August 11 to 15, 2025	271	258
August 18 to 22, 2025	276	248
August 25 to 29, 2025	302	270

Average call wait time August 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date	Average Wait Time (seconds)
August 4 to 8, 2025	64
August 11 to 15, 2025	29
August 18 to 22, 2025	49
August 25 to 29, 2025	51

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date	Total Calls	Number of Calls Answered within 180 seconds
June 30 to July 4, 2025	219	192
July 7 to 11, 2025	324	289
July 14 to 18, 2025	307	269
July 21 to 25, 2025	354	332
July 28 to August 1, 2025	300	274

Average call wait time July 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Average wait time for each week of the month of July
Date	Average Wait Time (seconds)
June 30 to July 4, 2025	51
July 7 to 11, 2025	52
July 14 to 18, 2025	52
July 21 to 25, 2025	29
July 28 to August 1, 2025	36

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date	Total Calls	Number of Calls Answered within 180 seconds
June 2 to 6, 2025	351	291
June 9 to 13, 2025	301	287
June 16 to 20, 2025	264	239
June 23 to 27, 2025	281	238

Average call wait time June 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of May
Date	Average Wait Time (seconds)
June 2 to 6, 2025	71
June 9 to 13, 2025	28
June 16 to 20, 2025	47
June 23 to 27, 2025	64

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date	Total Calls	Number of Calls Answered within 180 seconds
May 5 to 9, 2025	354	317
May 12 to 16, 2025	313	295
May 19 to 23, 2025	312	242
May 26 to 30, 2025	306	263

Average call wait time May 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date	Average Wait Time (seconds)
May 5 to 9, 2025	54
May 12 to 16, 2025	36
May 19 to 23, 2025	85
May 26 to 30, 2025	60

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date	Total Calls	Number of Calls Answered within 180 seconds
April 7 to 11, 2025	384	338
April 14 to 18, 2025	280	237
April 21 to 27, 2025	371	293
April 28 to May 2, 2025	406	363

Average call wait time April 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date	Average Wait Time (seconds)
April 7 to 11, 2025	56
April 14 to 18, 2025	56
April 21 to 27, 2025	100
April 28 to May 2, 2025	54

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date	Total Calls	Number of Calls Answered within 180 seconds
March 3 to 7, 2025	418	371
March 10 to 14, 2025	424	373
March 17 to 21, 2025	442	367
March 24 to 28, 2025	436	354
March 31 to April 4, 2025	370	338

Average call wait time March 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date	Average Wait Time (seconds)
March 3 to 7, 2025	53
March 10 to 14, 2025	56
March 17 to 21, 2025	75
March 24 to 28, 2025	88
March 31 to April 4, 2025	55

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date	Total Calls	Number of Calls Answered within 180 seconds
February 3 to 7, 2025	444	379
February 10 to 14, 2025	511	436
February 17 to 21, 2025	451	360
February 24 to 28, 2025	428	372

Average call wait time February 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date	Average Wait Time (seconds)
February 3 to 7, 2025	60
February 10 to 14, 2025	54
February 17 to 21, 2025	95
February 24 to 28, 2025	61

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date	Total Calls	Number of Calls Answered within 180 seconds
January 6 to 10, 2025	402	348
January 13 to 17, 2025	439	393
January 20 to 24, 2025	418	333
January 27 to 31, 2025	505	426

Average call wait time January 2025

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date	Average Wait Time (seconds)
January 6 to 10, 2025	59
January 13 to 17 , 2025	40
January 20 to 24, 2025	89
January 27 to 31, 2025	68

2024

December

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date	Total Calls	Number of Calls Answered within 180 seconds
December 2 to 6, 2024	345	286
December 9 to 13, 2024	270	230
December 16 to 20, 2024	268	225
December 23 to 27, 2024	83	76
December 30, 2024 to January 3, 2025	241	199

Average call wait time December 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Average wait time for each week of the month of November
Date	Average Wait Time (seconds)
December 2 to 6, 2024	71
December 9 to 13, 2024	57
December 16 to 20, 2024	63
December 23 to 27, 2024	45
December 30, 2024 to January 3, 2025	69

November

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date	Total Calls	Number of Calls Answered within 180 seconds
October 28 to November 1, 2024	314	285
November 4 to 8, 2024	357	317
November 11 to 15, 2024	275	248
November 18 to 22, 2024	350	311
November 25 to 29, 2024	331	293

Average call wait time November 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Average wait time for each week of the month of November
Date	Average Wait Time (seconds)
October 28 to November 1, 2024	33
November 4 to 8, 2024	41
November 11 to 15, 2024	47
November 18 to 22, 2024	45
November 25 to 29, 2024	54

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date	Total Calls	Number of Calls Answered within 180 seconds
September 30 to October 4, 2024	272	255
October 7 to 11, 2024	300	279
October 14 to 18, 2024	251	226
October 21 to 25, 2024	321	290
October 28 to November 1	314	285

Average call wait time October 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Average wait time for each week of the month of October
Date	Average Wait Time (seconds)
September 30 to October 4, 2024	31
October 7 to 11, 2024	33
October 14 to 18, 2024	42
October 21 to 25, 2024	48
October 28 to November 1	33

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date	Total Calls	Number of Calls Answered within 180 seconds
September 2 to 6, 2024	264	227
September 9 to 13, 2024	297	283
September 16 to 20, 2024	286	269
September 23 to 27, 2024	322	290

Average call wait time September 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date	Average Wait Time (seconds)
September 2 to 6, 2024	53
September 9 to 13, 2024	22
September 16 to 20, 2024	32
September 23 to 27, 2024	44

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date	Total Calls	Number of Calls Answered within 180 seconds
August 5 to 9, 2024	236	216
August 12 to 16, 2024	268	241
August 29 to 23, 2024	291	257
August 26 to 30, 2024	262	239

Average call wait time August 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date	Average Wait Time (seconds)
August 5 to 9, 2024	38
August 12 to 16, 2024	51
August 19 to 23, 2024	57
August 26 to 30, 2024	33

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date	Total Calls	Number of Calls Answered within 180 seconds
July 1 to 5, 2024	230	209
July 8 to 12, 2024	291	254
July 15 to 19, 2024	305	268
July 22 to 26, 2024	274	233
July 29 to August 2, 2024	289	252

Average call wait time July 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Average wait time for each week of the month of July
Date	Average Wait Time (seconds)
July 1 to 5, 2024	35
July 8 to 12, 2024	57
July 15 to 19, 2024	50
July 22 to 26, 2024	51
July 29 to August 2, 2024	54

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date	Total Calls	Number of Calls Answered within 180 seconds
June 3 to 7, 2024	326	300
June 10 to 14, 2024	323	280
June 17 to 21, 2024	347	280
June 24 to 28, 2024	379	281

Average call wait time June 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of June
Date	Average Wait Time (seconds)
June 3 to 7, 2024	37
June 10 to 14, 2024	14
June 17 to 21, 2024	20
June 24 to 28, 2024	20

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date	Total Calls	Number of Calls Answered within 180 seconds
May 6 to 10, 2024	281	259
May 13 to 17, 2024	293	259
May 20 to 24, 2024	241	198
May 27 to 31, 2024	309	270

Average call wait time May 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date	Average Wait Time (seconds)
May 6 to 10, 2024	35
May 13 to 17, 2024	51
May 20 to 24, 2024	44
May 27 to 31, 2024	42

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date	Total Calls	Number of Calls Answered within 180 seconds
April 1 to 5, 2024	356	307
April 8 to 12, 2024	403	367
April 15 to 19, 2024	448	387
April 22 to 26, 2024	441	352
April 29 to May 3, 2024	355	331

Average call wait time April 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date	Average Wait Time (seconds)
April 1 to 5, 2024	62
April 8 to 12, 2024	40
April 12 to 19, 2024	56
April 22 to 26, 2024	92
April 29 to May 3, 2024	26

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date	Total Calls	Number of Calls Answered within 180 seconds
March 4 to 8, 2024	420	396
March 11 to 15, 2024	390	370
March 18 to 22, 2024	375	352
March 25 to 29, 2024	314	293

Average call wait time March 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date	Average Wait Time (seconds)
March 4 to 8, 2024	30
March 11 to 15, 2024	29
March 18 to 22, 2024	29
March 25 to 29, 2024	32

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date	Total Calls	Number of Calls Answered within 180 seconds
February 5 to 9, 2024	368	325
February 12 to 16, 2024	459	380
February 19 to 23, 2024	529	468
February 26 to March 1, 2024	464	393

Average call wait time February 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date	Average Wait Time (seconds)
February 5 to 9, 2024	51
February 12 to 16, 2024	78
February 19 to 23, 2024	51
February 26 to March 1, 2024	63

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date	Total Calls	Number of Calls Answered within 180 seconds
January 1 to 5, 2024	337	276
January 8 to 12, 2024	370	307
January 15 to 19, 2024	393	358
January 22 to 26, 2024	453	375
January 29 to February 2, 2024	388	343

Average call wait time January 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date	Average Wait Time (seconds)
January 1 to 5, 2024	81
January 8 to 12, 2024	84
January 15 to 19, 2024	42
January 22 to 26, 2024	71
January 29 to February 2, 2024	56

Date modified:: 2025-12-15