How we did this month—2024

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 seconds
September 2 to 6, 2024 264 227
September 9 to 13, 2024 297 283
September 16 to 20, 2024 286 269
September 23 to 27, 2024 322 290

Average call wait time September 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 2 to 6, 2024 53
September 9 to 13, 2024 22
September 16 to 20, 2024 32
September 23 to 27, 2024 44

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 seconds
August 5 to 9, 2024 236 216
August 12 to 16, 2024 268 241
August 29 to 23, 2024 291 257
August 26 to 30, 2024 262 239

Average call wait time August 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date Average Wait Time (seconds)
August 5 to 9, 2024 38
August 12 to 16, 2024 51
August 19 to 23, 2024 57
August 26 to 30, 2024 33

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 seconds
June 3 to 7, 2024 326 300
June 10 to 14, 2024 323 280
June 17 to 21, 2024 347 280
June 24 to 28, 2024 379 281

Average call wait time June 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of June
Date Average Wait Time (seconds)
June 3 to 7, 2024 37
June 10 to 14, 2024 14
June 17 to 21, 2024 20
June 24 to 28, 2024 20

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 seconds
May 6 to 10, 2024 281 259
May 13 to 17, 2024 293 259
May 20 to 24, 2024 241 198
May 27 to 31, 2024 309 270

Average call wait time May 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 6 to 10, 2024 35
May 13 to 17, 2024 51
May 20 to 24, 2024 44
May 27 to 31, 2024 42

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 seconds
April 1 to 5, 2024 356 307
April 8 to 12, 2024 403 367
April 15 to 19, 2024 448 387
April 22 to 26, 2024 441 352
April 29 to May 3, 2024 355 331

Average call wait time April 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 1 to 5, 2024 62
April 8 to 12, 2024 40
April 12 to 19, 2024 56
April 22 to 26, 2024 92
April 29 to May 3, 2024 26

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 seconds
March 4 to 8, 2024 420 396
March 11 to 15, 2024 390 370
March 18 to 22, 2024 375 352
March 25 to 29, 2024 314 293

Average call wait time March 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 4 to 8, 2024 30
March 11 to 15, 2024 29
March 18 to 22, 2024 29
March 25 to 29, 2024 32

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
February 5 to 9, 2024 368 325
February 12 to 16,  2024 459 380
February 19 to 23, 2024 529 468
February 26 to March 1, 2024 464 393

Average call wait time February 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 5 to 9, 2024 51
February 12 to 16, 2024 78
February 19 to 23, 2024 51
February 26 to March 1, 2024 63

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 1 to 5, 2024 337 276
January 8 to 12, 2024 370 307
January 15 to 19, 2024 393 358
January 22 to 26, 2024 453 375
January 29 to February 2, 2024 388 343

Average call wait time January 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 1 to 5, 2024 81
January 8 to 12, 2024 84
January 15 to 19, 2024 42
January 22 to 26, 2024 71
January 29 to February 2, 2024 56

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