How we did this month—2023

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 4 to 8, 2023 343 281
December 11 to 15, 2023 324 262
December 18 to 22, 2023 277 232
December 25 to 29, 2023 135 119

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Average wait time for each week of the month of December
Date Average wait time (seconds)
December 4 to 8, 2023 89
December 11 to 15, 2023 75
December 18 to 22, 2023 58
December 25 to 29, 2023 48

November

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
October 30 to November 3, 2023 335 280
November 6 to 10, 2023 325 277
November 13 to 17, 2023 314 267
November 20 to 24, 2023 343 276
November 27 to December 1, 2023 320 283

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Average wait time for each week of the month of November
Date Average wait time (seconds)
October 30 to November 3, 2023 79
November 6 to 10, 2023 58
November 13 to 17, 2023 68
November 20 to 24, 2023 75
November 27 to December 1, 2023 44

October

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 2 to 6, 2023 222 202
October 9 to 13, 2023 272 214
October 16 to 20, 2023 338 283
October 23 to 27, 2023 325 286

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in october.

Average wait time for each week of the month of October
Date Average wait time (seconds)
October 2 to 6, 2023 44
October 9 to 13, 2023 89
October 16 to 20, 2023 68
October 23 to 29, 2023 47

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 seconds
September 4 to 8, 2023 258 222
September 11 to 15, 2023 316 289
September 18 to 22, 2023 264 240
September 25 to 29, 2023 270 237

Average call wait time September 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 4 to 8, 2023 64
September 11 to 15, 2023 33
September 18 to 22, 2023 41
September 25 to 29, 2023 67

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 seconds
July 31 to August 4, 2023 311 260
August 7 to 11, 2023 275 218
August 14 to 18, 2023 296 260
August 21 to 25, 2023 251 234
August 28 to September 1, 2023 269 251

Average call wait time August 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Average wait time for each week of the month of August
Date Average Wait Time (seconds)
July 31 to August 4, 2023 62
August 7 to 11, 2023 98
August 14 to 18, 2023 51
August 21 to 25, 2023 47
August 28 to September 1, 2023 30

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total Calls Number of Calls Answered within 180 seconds
July 3 to 7, 2023 314 276
July 10 to 14, 2023 358 306
July 17 to 21, 2023 344 300
July 24 to 28, 2023 351 302

Average call wait time July 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Average wait time for each week of the month of July
Date Average Wait Time (seconds)
July 3 to 7, 2023 50
July 10 to 14, 2023 62
July 17 to 21, 2023 65
July 24 to 28, 2023 59

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 seconds
June 5 to 9, 2023 354 307
June 12 to 16, 2023 374 306
June 19 to 23, 2023 429 376
June 26 to 30, 2023 372 300

Average call wait time June 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Average wait time for each week of the month of June
Date Average Wait Time (seconds)
June 5 to 9, 2023 57
June 12 to 16, 2023 73
June 19 to 23, 2023 55
June 26 to 30, 2023 77

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 seconds
May 1 to 5, 2023 332 299
May 8 to 12, 2023 350 316
May 15 to 19, 2023 311 274
May 22 to 26, 2023 288 233
May 29 to June 2, 2023 322 289

Average call wait time May 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 1 to 5, 2023 40
May 8 to 12, 2023 43
May 15 to 19, 2023 42
May 22 to 26, 2023 83
May 29 to June 2, 2023 46

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 seconds
April 3 to 7, 2023 378 347
April 10 to 14, 2023 441 348
April 17 to 21, 2023 411 371
April 24 to 28, 2023 303 260

Average call wait time April 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 3 to 7, 2023 37
April 10 to 14, 2023 76
April 17 to 21, 2023 46
April 24 to 28, 2023 71

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 seconds
March 6 to 10, 2023 462 395
March 13 to 17, 2023 433 371
March 20 to 24, 2023 399 333
March 27 to 31, 2023 430 333

Average call wait time March 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 6 to 10, 2023 55
March 13 to 17, 2023 62
March 20 to 24, 2023 71
March 27 to 31, 2023 101

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
January 30 to February 3, 2023 440 386
February 6 to 10, 2023 405 328
February 13 to 17, 2023 691 560
February 20 to 24, 2023 563 475
February 27 to March 3, 2023 419 203

Average call wait time February 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
January 30 to February 3, 2023 58
February 6 to 10, 2023 69
February 13 to 17, 2023 80
February 20 to 24, 2023 62
February 27 to March 3, 2023 64

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 2 to 6, 2023 341 274
January 9 to 13, 2023 441 354
January 16 to 20, 2023 407 345
January 23 to 27, 2023 529 446

Average call wait time January 2023

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 2 to 6, 2023 74
January 9 to 13, 2023 93
January 16 to 20, 2023 76
January 23 to 27, 2023 66

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