How we did this month—2020

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The table below shows the weekly average number of calls that we answered within 180 seconds in December.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
November 30 to December 4, 2020 319 272
December 7 to 11, 2020 292 269
December 14 to 18, 2020 279 246
December 21 to 25, 2020 188 171
December 28, 2020 to January 1st, 2021 133 116

Average call wait time

The table that follow show the weekly average number of calls that we answered within 180 seconds in December

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
November 30, to December 4, 2020 69
December 7 to 11, 2020 42
December 14 to 18, 2020 43
December 21 to 25, 2020 43
December 28, 2020 to January st, 2021 47

November

Calls answered within 180 seconds

The table below shows the weekly average number of calls that we answered within 180 seconds in November.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 2 to 6, 2020 311 260
November 9 to 13, 2020 296 257
November 16 to 20, 2020 377 306
November 23 to 27, 2020 394 339

Average call wait time

The table that follow show the weekly average number of calls that we answered within 180 seconds in November

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 2 to 6, 2020 65
November 9 to 13, 2020 49
November 16 to 20, 2020 68
November 23 to 27, 2020 62

October

Calls answered within 180 seconds

The table below shows the weekly average number of calls that we answered within 180 seconds in October.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 5 to 9, 2020 260 232
October 12 to 16, 2020 226 194
October 19 to 23, 2020 335 304
October 26 to  30, 2020 284 266

Average call wait time

The table that follow show the weekly average number of calls that we answered within 180 seconds in October

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 5 to 9, 2020 50
October 12 to 16, 2020 49
October 19 to 23, 2020 36
October 26 to  30, 2020 26

September

Calls answered within 180 seconds?

The table below shows the weekly average number of calls that we answered within 180 seconds in September.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 sec
September 7 to 11, 2020 246 226
September 14 to 18, 2020 277 237
September 21 to 25, 2020 299 262
September 28 to October 2, 2020 301 273

Average call wait time September 2020

The table below shows the weekly average wait time for clients calling the Pension Centre in September.

Table 2: Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 7 to 11, 2020 40
September 14 to 18, 2020 53
September 21 to 25, 2020 62
September 28 to October 2, 2020 39

August

Calls answered within 180 seconds?

The table below shows the weekly average number of calls that we answered within 180 seconds in August.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 sec
August 3 to 7, 2020 229 190
August 10 to 14, 2020 263 231
August 17 to 21, 2020 265 235
August 24 to 28, 2020 268 233
August 31 to September 4, 2020 271 229

Average call wait time August 2020

The table below shows the weekly average wait time for clients calling the Pension Centre in August.

Table 2: Average wait time for each week of the month of August
Date Average Wait Time (seconds)
August 3 to 7, 2020 67
August 10 to 14, 2020 45
August 17 to 21, 2020 52
August 24 to 28, 2020 56
August 31 to September 4, 2020 59

July

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total Calls Number of Calls Answered within 180 sec
July 6 to 10, 2020 280 247
July 13 to 17, 2020 259 235
July 20 to 24, 2020 244 207
July 27 to 31, 2020 267 235

Average call wait time July 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average Wait Time (seconds)
July 6 to 10, 2020 58
July 13 to 17, 2020 41
July 20 to 24, 2020 79
July 27 to 31, 2020 53

June

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 sec
June 1 to 5, 2020 240 210
June 8 to 12, 2020 268 228
June 15 to 19, 2020 247 223
June 22 to 26, 2020 234 213
June 29 to July 3, 2020 229 195

Average call wait time June 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average Wait Time (seconds)
June 1 to 5, 2020 46
June 8 to 12, 2020 56
June 15 to 19, 2020 42
June 22 to 26, 2020 61
June 29 to July 3, 2020 61

May

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 sec
May 4 to 8, 2020 245 205
May 11 to 15, 2020 270 232
May 18 to 22, 2020 195 163
May 25 to 29, 2020 242 210

Average call wait time May 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 4 to 8, 2020 55
May 11 to 15, 2020 60
May 18 to 22, 2020 66
May 25 to 29, 2020 55

April

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 sec
April 6 to 10, 2020 154 111
April 13 to 17, 2020 172 93
April 20 to 24, 2020 237 194
April 27 to May 1, 2020 210 175

Average call wait time April 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 6 to 10, 2020 122
April 13 to 17, 2020 274
April 20 to 24, 2020 47
April 27 to May 1, 2020 72

March

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 sec
March 2 to 6, 2020 513 456
March 9 to 13, 2020 457 401
March 16 to 20, 2020 235 201
March 23 to 27, 2020 179 145
March 30 to April 3, 2020 172 124

Average call wait time March 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 2 to 6, 2020 49
March 9 to 13, 2020 52
March 16 to 20, 2020 71
March 23 to 27, 2020 78
March 30 to April 3, 2020 134

February

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 sec
February 3 to 7, 2020 406 351
February 10 to 14, 2020 495 403
February 17 to 21, 2020 669 529
February 24 to 28, 2020 543 446

Average call wait time February 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 3 to 7, 2020 53
February 10 to 14, 2020 65
February 17 to 21, 2020 81
February 24 to 28, 2020 67

January

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2020 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 sec
January 6 to 10, 2020 424 367
January 13 to 17, 2020 475 411
January 20 to 24, 2020 480 416
January 27 to 31, 2020 447 375

Average call wait time January 2020

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2020 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 6 to 10, 2020 49
January 13 to 17, 2020 50
January 20 to 24, 2020 63
January 27 to 31, 2020 61

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