How we did this month—2019

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of December
Date Total calls Number of calls answered within 180 sec
December 2 to 6, 2019 405 364
December 9 to 11, 2019 345 289
December 16 to 20, 2019 340 311
December 23 to 27, 2019 118 108
December 30, 2019 to January 3, 2019 228 214

Average call wait time December 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
December 2 to 6, 2019 47
December 9 to 11, 2019 67
December 16 to 20, 2019 35
December 23 to 27, 2019 29
December 30, 2019 to January 3, 2019 31

November

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of November
Date Total calls Number of calls answered within 180 sec
November 4 to 8, 2019 366 308
November 11 to 15, 2019 308 264
November 18 to 22, 2019 453 403
November 25 to 29, 2019 354 323

Average call wait time November 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 4 to 8, 2019 67
November 11 to 15, 2019 63
November 18 to 22, 2019 46
November 25 to 29, 2019 43

October

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of October
Date Total calls Number of calls answered within 180 sec
October 7 to 11, 2019 323 282
October 14 to 18, 2019 291 255
October 21 to 25, 2019 305 255
October 28 to November 1, 2019 396 341

Average call wait time October 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 7 to 11, 2019 55
October 14 to 18, 2019 57
October 21 to 25, 2019 76
October 28 to November 1, 2019 51

September

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of September
Date Total calls Number of calls answered within 180 sec
September  2 to 6, 2019 281 244
September  9 to 13, 2019 335 288
September  16 to 20, 2019 359 313
September  23 to 27, 2019 380 320
September  30 to October 4, 2019 379 329

Average call wait timeSeptember 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September  2 to 6, 2019 69
September  9 to 12, 2019 52
September  16 to 20, 2019 57
September  23 to 27, 2019 67
September  30 to October 4, 2019 58

August

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of August
Date Total calls Number of calls answered within 180 sec
August 5 to 9, 2019 230 192
August 12 to 16, 2019 320 283
August 19 to 23, 2019 354 302
August 26 to 30, 2019 274 221

Average call wait timeAugust 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 5 to 9, 2019 60
August 12 to 19, 2019 35
August 19 to 23, 2019 69
August 26 to 30, 2019 79

July

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of July
Date Total calls Number of calls answered within 180 sec
July 1 to 5, 2019 219 202
July 8 to 12, 2019 389 332
July 15 to 19, 2019 321 278
July 22 to 26, 2019 273 242
July 29 to Aug 2, 2019 311 284

Average call wait timeJuly 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 1 to 5, 2019 39
July 8 to 12, 2019 60
July 15 to 19, 2019 55
July 22 to 26, 2019 56
July 29 to Aug 2, 2019 41

June

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of June
Date Total calls Number of calls answered within 180 sec
June 3 to 7, 2019 325 275
June 10 to 14, 2019 323 284
June 17 to 21, 2019 345 311
June 24 to 28, 2019 335 292

Average call wait timeJune 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 3 to 7, 2019 52
June 10 to 14, 2019 47
June 17 to 21, 2019 43
June 24 to 28, 2019 58

May

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of May
Date Total calls Number of calls answered within 180 sec
May 6 to 10, 2019 383 311
May 13 to 17, 2019 343 282
May 20 to 24, 2019 270 236
May 27 to 31, 2019 343 299

Average call wait timeMay 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2019 73
May 13 to 17, 2019 67
May 20 to 24, 2019 54
May 27 to 31, 2019 58

April

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week
of the month of April
Date Total Calls Number of Calls Answered within 180 sec
April 1 to 5, 2019 445 359
April 8 to 12, 2019 457 405
April 15 to 19, 2019 295 261
April 22 to 26, 2019 366 317
April 29 to May 3, 2019 361 277

Average call wait timeApril 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 1 to 5, 2019 78
April 8 to 12, 2019 46
April 15 to 19, 2019 42
April 22 to 26, 2019 64
April 29 to May 3, 2019 90

March

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 sec
March 4 to 8, 2019 422 371
March 11 to 15, 2019 523 456
March 18 to 22, 2019 467 403
March 25 to 29, 2019 415 369

Average call wait time March 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 4 to 8, 2019 50
March 11 to 15, 2019 50
March 18 to 22, 2019 62
March 25 to 29, 2019 48

February

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 sec
Feb. 4 to 8, 2019 577 498
Feb. 11 to 15, 2019 385 317
Feb. 18 to 22, 2019 521 440
Feb. 28 to March 1, 2019 591 530

Average call wait time February 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average Wait Time (seconds)
Feb. 4 to 8, 2019 52
Feb. 11 to 15, 2019 68
Feb. 18 to 22, 2019 61
Feb. 25 to March 1, 2019 45

January

Calls answered within 180 seconds?

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 sec
Jan. 7 to 11, 2019 447 377
Jan. 14 to 18, 2019 495 401
Jan. 21 to 25, 2019 506 453
Jan. 28 to Feb. 1, 2019 555 445

Average call wait time January 2019

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average Wait Time (seconds)
Jan. 7 to 11, 2019 54
Jan. 14 to 18, 2019 80
Jan. 21 to 25, 2019 49
Jan. 28 to Feb. 01, 2019 72
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