How we did this month—2021

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total Calls Number of Calls Answered within 180 sec
December 6 to 10, 2021 359 298
December 13 to 17, 2021 353 290
December 20 to 24, 2021 240 222
December 27 to 31, 2021 152 142

Average call wait time December 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Table 2: Average wait time for each week of the month of December
Date Average Wait Time (seconds)
December 6 to 10, 2021 79
December 13 to 17, 2021 79
December 20 to 24, 2021 31
December 27 to 31, 2021 31

November

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total Calls Number of Calls Answered within 180 sec
November 1 to 5, 2021 335 301
November 8 to 12, 2021 250 216
November 15 to 19, 2021 406 339
November 22 to 26, 2021 548 421
November 29 to December 3, 2021 416 358

Average call wait time November 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Table 2: Average wait time for each week of the month of November
Date Average Wait Time (seconds)
November 1 to 5, 2021 42
November 8 to 12, 2021 52
November 15 to 19, 2021 76
November 22 to 26, 2021 113
November 29 to December 3, 2021 56

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total Calls Number of Calls Answered within 180 sec
October 4 to 8, 2021 383 313
October 11 to 15, 2021 383 206
October 18 to 22, 2021 393 312
October 25 to 29, 2021 368 324

Average call wait time October 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Table 2: Average wait time for each week of the month of October
Date Average Wait Time (seconds)
October 4 to 8, 2021 75
October 11 to 15, 2021 68
October 18 to 22, 2021 86
October 25 to 29, 2021 50

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total Calls Number of Calls Answered within 180 sec
September 6 to 10, 2021 233 207
September 13 to 17, 2021 305 249
September 20 to 24, 2021 267 226
September 27 to October 1, 2021 266 235

Average call wait time September 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Table 2: Average wait time for each week of the month of September
Date Average Wait Time (seconds)
September 6 to 10, 2021 36
September 13 to 17, 2021 69
September 20 to 24, 2021 60
September 27 to October 1, 2021 51

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total Calls Number of Calls Answered within 180 sec
August 2 to 6, 2021 248 199
August 9 to 13, 2021 290 246
August 16 to 20, 2021 285 235
August 23 to 27, 2021 246 208
August 30 to September 3, 2021 293 260

Average call wait time August 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Table 2: Average wait time for each week of the month of August
Date Average Wait Time (seconds)
August 2 to 6, 2021 86
August 9 to 13, 2021 70
August 16 to 20, 2021 81
August 23 to 27, 2021 57
August 30 to September 3, 2021 47

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total Calls Number of Calls Answered within 180 sec
July 5 to 9, 2021 297 275
July 12 to 16, 2021 244 232
July 19 to 23, 2021 243 206
July 26 to 30, 2021 291 235

Average call wait time July 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Table 2: Average wait time for each week of the month of July
Date Average Wait Time (seconds)
July 5 to 9, 2021 30
July 12 to 16, 2021 32
July 19 to 23, 2021 63
July 26 to 30, 2021 89

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total Calls Number of Calls Answered within 180 sec
May 31 to June 4, 2021 302 275
June 7 to 11, 2021 318 257
June 14 to 18 2021 353 320
June 21 to 25, 2021 304 272
June 28 to July 2, 2021 201 173

Average call wait time June 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Table 2: Average wait time for each week of the month of June
Date Average Wait Time (seconds)
May 31 to June 4, 2021 27
June 7 to 11, 2021 58
June 14 to 18, 2021 37
June 21 to 25, 2021 43
June 18 to July 2, 2021 47

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total Calls Number of Calls Answered within 180 sec
May 3 to 7, 2021 319 277
May 10 to 14, 2021 386 330
May 17 to 21, 2021 322 254
May 24 to 28, 2021 312 274

Average call wait time May 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Table 2: Average wait time for each week of the month of May
Date Average Wait Time (seconds)
May 3 to 7, 2021 54
May 10 to 14, 2021 54
May 17 to 21, 2021 78
May 24 to 28, 2021 45

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total Calls Number of Calls Answered within 180 sec
April 5 to 9, 2021 290 239
April 12 to 16, 2021 373 307
April 19 to 23, 2021 303 279
April 26 to 30, 2021 307 255

Average call wait time April 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Table 2: Average wait time for each week of the month of April
Date Average Wait Time (seconds)
April 5 to 9, 2021 55
April 12 to 16, 2021 73
April 19 to 23, 2021 47
April 26 to 30, 2021 75

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total Calls Number of Calls Answered within 180 sec
March 1 to 5, 2021 397 342
March 8 to 12, 2021 425 350
March 15 to 19, 2021 403 321
March 22 to 26, 2021 462 393
March 29 to April 2, 2021 350 304

Average call wait time March 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Table 2: Average wait time for each week of the month of March
Date Average Wait Time (seconds)
March 1 to 5, 2021 73
March 8 to 12, 2021 71
March 15 to 19, 2021 116
March 22 to 26, 2021 61
March 29 to April 2, 2021 59

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 sec
February 1 to 5, 2021 607 453
February 8 to 12, 2021 606 446
February 15 to 19, 2021 451 350
February 22 to 26, 2021 433 373

Average call wait time February 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Table 2: Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 1 to 5, 2021 95
February 8 to 12, 2021 111
February 15 to 19, 2021 84
February 22 to 26, 2021 56

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 sec
January 4 to 8, 2021 359 286
January 11 to 15, 2021 372 308
January 18 to 22, 2021 423 367
January 25 to 29, 2021 460 384

Average call wait time January 2021

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Table 2: Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 4 to 8, 2021 92
January 11 to 15, 2021 64
January 18 to 22, 2021 57
January 25 to 29, 2021 65

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